Relationship Combined Service Recommendation †MyAssignmenthelp

Question: Discuss about the Relationship Combined Service Recommendation. Answer: Introduction BidTaxi is one of the new platforms created with the help of the modern-day technology for the travelers for better travelling experience in a cab. BidTaxi which is a new taxi hailing service uses the technique of bidding of customers by the cab drivers, instead of the normal approach of having a fixed price set by the cab hailing organizations. The process of the working goes by, the best bid by the cab drivers is given the priority and gets selected. This paper briefly discusses about the business operation of BidTaxi cab haling service. This discourse will also bring in light about the benefits that are provided by the BidTaxi organization to their customers that is the cab drivers as well the riders. The unique method that the organization has choose separates them from the other taxi service providing platforms (Wong et al., 2014). The Ministry of transportation concerns with the civil transport, rail transport, road safety and other transportation systems of the country. This p aper enricher the goods of the bid taxi to the ministry of the transportation for convincing them for the approval. BidTaxi organization, which is one of the most unique cab service provider organization in Australia came up with an entirely new concept of business, in terms of providing taxi hailing services. The organization has already got global recognition due to their unique idea and easy approach of the platform used by customers. The service is easily accessible to the customers using the mobile technologies like the android and the iPhone, and in case the customer is unable to use the mobile technology can easily access the website developed by the organization. The idea which is developed by the organization is one of kind using the modern-day technologies. The organization had moved on from the old and fixed idea of having a fix price for the distance, where the fares are decided by the organization. Rather the organization uses the technique of bidding, that is when a customer is tries to book a cab, the cab drivers in the nearest fixed location gets the option for bidding for the pass enger and the bidding which gets best fit wins the bidding and approved (Rizan, Fadillah RP 2015). Once the customer starts the process, in the background the servers starts notifying the available drivers about every detail of the customer that is from where the customer is to be picked up, till where the customer will go and how many passengers are getting booked. The drivers check the requirements and accepts the booking, and now the drivers get the windows for starting the bidding process. In the bidding process, the driver analyses the requirements and sets a price accordingly (Raines et al., 2015). The cost of the ride is not only based on the distance and number of the passengers riding but may be subject to condition of the car, services provided in the car (like AC) and other comforts. In some cases, if only one cab is available for bidding, the bid placed by the driver gets confirmed if no other driver intervenes (Wang Cheu, 2013). The time efficiency of the service is j udged by the distance the driver is at from the pickup location. After choosing the taxi driver the particular driver is sent a message of confirmation and the taxi service is booked by the client. In order to achieve the desired goals which are set which are set by the organization in order ro gain maximum success. These sets of the rules are as follows. Drivers, who are enthusiastic to be a part of the BidTaxi organization, needs to get proper certification from the organization. Before the driver joins the driver has to pass some tests provided by the organizations driver needs to pass the minimum score set by the organization. There are several types of drills that the driver needs to follow (Dyer, 2017). After the completion of all the drills provided, the chauffeurs are gauged considering the time taken to complete the trainings and the slipups committed during the test process. After the process of the test, the drivers are further trained by the organization. The training process includes some basic driving skills enhancements and technique to use the application as a driver, that is how to bid, when to bid and other such functions (Benz Sumares, 2015). This process of hiring certified drivers is to make sure that the passengers who are using the bid taxi platform get the most secured drivers and there is minimum number of an y cases of accidents. The credit score that the driver earns during the test process and the training process, are present in the portal of the chauffeur through which they apply for the bid (Xie, Nie Liu, 2017). Customers accepting the bid can check the score of the driver in order to stay confident regarding the quality of service they are to receive. Insurance and road worthiness of the vehicle The organizations check for proper paper works of the car and the driver before launching the vehicle for the customers. The papers that are checked is the purchasing certificate of the car, the insurance of the vehicle the drivers license, the pollution of the car and other such papers. This is done in order to avoid any kind of legal controversies during the service period of the driver and the car (Tay Choi, 2016). Any kind of legal controversies during the service period affects the goodwill of the taxi driver as well as the platform that is providing support to the uninsured vehicle. The Bid taxi organization also checks the road worthiness of the vehicle before launching it in the platform. The roadworthiness of the vehicle is put under scrutiny by the organization (Bush, et al 2015). The vehicle is going to be used by the drivers are tested in various conditions, for example the off-road conditions, congested areas, sharp turns in order to check the availability of the braking system, engine system and other (Binion, et al 2015). On passing all the conditions in satisfactory terms the road worthiness of the vehicle is proved and the vehicle is hired. The organization also has a very effective ratings system. This is one of the best techniques to review any passenger or any driver (Khuong Dai, 2016). BidTaxi started using the policy of the customer rating the chauffeur and the chauffeur rating the customer. This mutual rating acts as the benefits for both the driver and the client. The entire system of the rating is anonymous, that is the drivers cannot see which customer gave what rating and the customers cannot see which driver gives what rating. The drivers as well as the customer can see the overall rating provided (Gany et al.,2015). The entire rating can only be seen by the management authorities. This process is to make sure that no one after the cab gets booked does any misbehave mutually. This also enhances the security of the customer. with increase in the rating of the driver the driver gets climb in position among the equivalent drivers and quantity of chances for doing a bid also increases, also the chances of gettin g selected by the client increases proportionally (Kong, et al 2017). There is a target benchmark of the rating system and on meeting the target fixed by the organization the drivers are gifted with extra bonus. The rating of the customers does not have any benchmark but only for the drivers to know how well the customer is. If the rating of the customer is low in 5 to 6 rides consecutively, the chances of getting a cab decreases. IF the rating is also low consecutively there are less chances for the driver to do a bid (Benz Sumares, 2015). One of the major technique developed by the organization in this process is that if the customer and the driver both has a low-ranking score, they get merged up in the in a ride. It may happen that a customer needs to use this unique platform but does not have any smartphone or it may also happen that the customer is not having credit or debit card to pay. The bid taxi has introduced many features for these types of the customers. If the customer is not having any smartphone can book cab using the website of the platform which is similar to smartphone application (Balafoutas et al., 2013). Also, in case no credit card can use the Osko or purchase gift cards from any bid taxi authorized supermarkets. And these cards can be recharged from any nearest bid taxi office. The bonus points in the Osko cards are also high as compared to the other methods of the payment system. The bonus points are achieved by the drivers can be used in future by the drivers as gift cards provided by the drivers (Yuan et al., 2013). The tips that the customer gives to the drivers can be used for donations in the charity. The points of the customers can be uses a discount coupon in the future rides of the customer. Suggestions for the Bid taxi organisation. The organization is one of the well-established company and the norms are also much advanced, but there is always some way for the betterment or improvement in the systems. One of the strategy which may increase the fame of the organization is complain generating system. This can help the drivers as well as the customers in terms of safety. The customer may complain about the things like the loss of any item, misbehave by the driver or the fellow passenger, or in any case of accident. Also, the same can be applicable for the drivers, the drivers can complain about any misbehave by the customers, in case of the road legal issues or any case of theft or mishandling of the car (Zeng Oren, 2014). This can help the customer more confident about the security and safety of both the customers and the drivers. This system needs to merge with the rating system that the one who is rating after the ride is completed can give comment about the ride or any issue in the system. A helpline number c an also be introduced to provide better facility. In case there is no internet connection the customer or the driver can use this phone number for lodging any complain. And further steps would be taken accordingly. One of the other security measure that can be taken, is placing a emery button inside the car. If any one needs any help can use this button to ask for help. Once the button gets triggered, the indicators and the horn of the gets activated and any police or people outside can spot such thing and run for help. One of the other thing the organization can done for the betterment of the business, is to sponsor the driver who are not having any car but is willing to join the service of the bid taxi organization. This may intern increase the profits of the organization. The organization can also hire car from the owners and use them for the platform. This will help the driver to get employment (Chen, Cui Li, 2018). The organization also can merge up with any car making or car selling organization in order to buy cars from that specified center and use them in their platform. This helps the organization by, if the driver for some reason leaves the organization, the car would be left vacant and the organization can hire a new driver and use the car further. Also, this will decrease the cost of car checking process again and again as the car would belong to the organization itself. Conclusion Thus, concluding the topic it can be said that the BidTaxi has started the project with a thought of making it a unique project and has been successful in achieving the target that they had set for themselves. The operation of the project is very much smooth and is very easy to use for both the customers and the drivers. The security services are of high standards as compared to other such platforms. The technique used by the organization grabs the attention of many customers as the prices to travel ha decreased because of the organization. The booking time and the cost is also very low, and the drivers gets desired amount of sum. The demand of the services is getting a increase day by day and would become of the feature business in future. Reference Balafoutas, L., Beck, A., Kerschbamer, R., Sutter, M. (2013). What drives taxi drivers? 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